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Privacy Policy

Effective Date: 7, Jun 2024

  1. Introduction

    Welcome to LangX, a language learning platform designed to connect language learners worldwide. This Privacy Policy is designed to inform you about the types of information we collect, why we collect it, and how we use and protect that information. LangX is a product of New Chapter Technology Limited Liability Company.

  2. Information We Collect

    2.1 Personal Information

    When you create an account on LangX, we collect the following personal information:

    • Name
    • Email address
    • Language preferences

    2.2 Third-Party Logins

    If you choose to log in using Google, Facebook, or Apple, we collect the following information from your third-party account:

    • Google: Information mentioned in the consent screen
    • Facebook: Information mentioned in the consent screen
    • Apple: Information mentioned in the consent screen

    2.3 Usage Data

    We collect information on how you use our app, including:

    • Features you interact with
    • Duration and frequency of your sessions
    • Error logs and diagnostic information

    2.4 Communication Data

    If you contact us, we may retain a record of that communication, including:

    • Your inquiries
    • Responses to your questions or feedback

    2.5 OpenAI API Data

    When you use features powered by the OpenAI API, we may collect and send the following anonymized data to OpenAI:

    • Text input and interaction data
    • Session information
    • Usage patterns

    All data sent to OpenAI is anonymized to protect your privacy. We do not send any personally identifiable information.

  3. How We Use Your Information

    3.1 Providing Services

    We use your personal information to:

    • Create and manage your LangX account
    • Connect you with native speakers for language practice
    • Customize content based on your language preferences

    3.2 Third-Party Logins

    We use the information collected from third-party logins to:

    • Authenticate your identity
    • Provide a seamless login experience

    3.3 Communication

    We may use your contact information to:

    • Send you important updates and notifications
    • Provide customer support
    • Deliver marketing communications with your consent

    3.4 Improving Our Services

    We analyze usage data to:

    • Enhance and optimize app performance
    • Develop new features and functionalities
    • Conduct research to improve language learning experiences

    3.5 OpenAI API Data Usage

    We use anonymized data sent to OpenAI to:

    • Provide advanced language learning features
    • Improve the performance and accuracy of LangX Copilot
    • Develop new AI-powered functionalities
  4. Data Sharing

    4.1 Third-Party Services

    We may share your information with third-party service providers for:

    • Hosting and server maintenance
    • Analytics and data analysis
    • Marketing and advertising

    4.2 OpenAI

    We share anonymized data with OpenAI as described in section 2.5 to provide AI-powered features and improve our services.

    4.3 Legal Compliance

    We may disclose your information to comply with legal obligations, such as responding to lawful requests and court orders.

  5. Security

    We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    We also use Cloudflare’s Always Online™ feature, which caches a static version of our website to keep it available in case our origin server becomes unresponsive. With Always Online, Cloudflare serves a limited copy of our cached website to keep our most popular pages online for our visitors.

  6. Cookies and Similar Technologies

    LangX may use cookies and similar technologies to:

    • Improve user experience
    • Analyze usage patterns
    • Customize content based on user preferences
  7. Your Choices

    7.1 Access and Correction

    You have the right to access, correct, or delete your personal information. You can do this by accessing your account settings or contacting us.

    7.2 Opt-Out

    You can opt-out of receiving marketing communications at any time by adjusting your communication preferences in your account settings or using the opt-out link in our emails.

    7.3 OpenAI API Interactions

    You have the right to opt-out of features that involve the OpenAI API by adjusting your settings or contacting us. Note that opting out may limit the functionality of certain features.

  8. Changes to This Privacy Policy

    We may update our Privacy Policy to reflect changes in our data practices. We will notify you of any material changes through the app or via email.

  9. Data Retention

    We retain your personal information for as long as necessary to provide the services you requested and as required by applicable laws.

  10. Compliance with Children’s Online Privacy Protection

    Depending on the countries where our app is available, some or all of the users in our target audience may be considered children. We comply with the Families policy whenever our app is being used by a child.

    This includes:

    • Ensuring that any content in our app that could be seen by children is appropriate for them.
    • Only displaying ads that are appropriate for children, whenever our app is being used by a child.
    • Only displaying ads that are from Google Play certified ad networks, or ads served by us, whenever our app is being used by a child. This includes ads for our own apps, or from partnerships with other brands.
    • Ensuring that our app (including all APIs, SDKs, and ads) complies with all applicable laws and regulations relating to children, such as the US Children’s Online Privacy Protection Act (COPPA), and the EU General Data Protection Regulation (GDPR).

    We either make our entire app compliant, or implement a neutral age screen and comply with the policy when the user is a child.

  11. Official Contact Information

    LangX is a product of New Chapter Technology Limited Liability Company, a legal entity registered under the laws with a registered address at:

    • 34 N Franklin Ave Ste 687 2534 Pinedale, WY 82941

    The registered agent for New Chapter Technology Limited Liability Company is Registered Agents Inc, with a registered office located at:

    • 30 N Gould St Ste R Sheridan, WY 82801

    Registered Agents Inc has voluntarily consented to serve as the registered agent for New Chapter Technology Limited Liability Company and has certified they are in compliance with the requirements of W.S. 17-28-101 through W.S. 17-28-111.

    For questions or concerns related to privacy or data protection, you can contact us at [[email protected]].