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Data Deletion Instructions

Effective Date: 29, March 2024

If you would like to request the deletion of your personal data from LangX, please follow the instructions below:

  1. Account Deletion:

    • Log in to your LangX account.
    • Navigate to the profile section.
    • Navigate to the upper right corner of the interface and select the settings icon, represented by a gear symbol.
    • Please proceed to select the “Account” option.
    • Within “Other” section, you will find two options: one to delete your account and another to freeze it.
    • Follow the provided prompts to confirm and initiate the deletion process.

    1.1 Partial Data Deletion:

    • If you wish to delete certain data that we collected through this app without deleting your entire account, you can submit a request for partial data deletion.
    • This data can include things like activity history, and images and audio.
    • To submit a request for partial data deletion, please contact our support team at [[email protected]] with the subject “Partial Data Deletion Request”.
  2. Contacting Support:

    If you encounter any issues or need assistance with the data deletion process, you can contact our support team at [[email protected]]. Please provide the following information in your email:

    • Subject: Data Deletion Request
    • Your full name
    • The email address associated with your LangX account
    • A brief description of your request
  3. Verification:

    To protect the security of your data, we may need to verify your identity before processing the deletion request. This may involve confirming details associated with your account.

  4. Timeline:

    Upon receiving a valid data deletion request, we will make reasonable efforts to delete your personal information from our records within 14 business days. Please note that some residual information may remain in our backup systems for a limited period.

  5. Limitations:

    Certain legal obligations or business needs may require us to retain certain information even after a deletion request. We will inform you if such circumstances apply.

  6. Third-Party Services:

    Should you choose to delete your LangX account, please be informed that all data linked to third-party services will also be automatically deleted.

  7. Confirmation:

    Once your data has been successfully deleted, you will receive a confirmation email at the address associated with your LangX account.

  8. Changes to Instructions:

    We reserve the right to update these Data Deletion Instructions. Any changes will be reflected on our website or App.

    If you have any questions or concerns regarding the data deletion process, please contact us at [[email protected]].